While my recent stay at the Monterey Bay Inn was not completely terrible, it was also not completely wonderful. One thing that is nice about the hotel is that they send you a survey after your stay...and now I know that the ratings and comments are actually reviewed.
I received a letter the other day from the GM of the parent company of the Monterey Bay Inn, the Inns of Monterey. The letter expressed regret over not meeting my expectations nor in the hotel meeting the standards they are capable of meeting. The letter also offered me a credit of $150 for a future stay at one of the Inns of Monterey properties. I was impressed by this, as certainly did not expect this kind of response to my comments.
I've stayed at the Monterey Bay Inn at least three other times and this was the only stay I was not completely satisfied with. While I will probably stay at another hotel on my next visit to Monterey, it will still probably be one of the Inns of Monterey properties. So, next time you get a survey following up on a stay somewhere, fill it out...good or bad. The hotels do read them and respond when needed.